[Close] 

Branch Manager - Indiana, PA - Full Time

AAAis a strong and vibrant member service organization, providing automotive, travel, insurance, and financial products and services to millions of members for over 100 years. AAA's reputation and stability, along with new and exciting innovations, are a result of the career-minded, service-driven professionals on our team. AAA East Centralis an affiliate of the national AAA network with offices across the U.S. We are united by a common mission and common values of excellent member service!

AAA East Central is looking for an individual to join our team as a full-time Branch Manager III based in our Indiana, PA branch. This position will also be responsible for managing our Butler, PA and Kittanning, PA branches. Compensation begins at $50,603 annually and is based upon experience.

Responsibilities:
  • Oversees daily activities of assigned branches to provide the highest quality of customer service to customers and members; investigates complaints, identifies potential problems and takes corrective action.
  • Accountable for effective, efficient budgeting and planning for assigned branches; controls costs; meets quarterly performance expectations in the areas of sales, employee productivity and member satisfaction
  • Provides guidance, training, leadership and coaching
  • Interprets policies and procedures and communicates changes
  • Maintains a qualified staff and works with HR recruitment
  • Determines standards of performance as a basis to review progress
  • Fosters a cooperative and harmonious working climate conducive to maximizing employee morale and productivity
  • Prepares and submits clear, concise, timely and accurate reports
  • Maintains service level audit of 95% satisfaction
  • Must be committed to visiting branch sites within the division and attend administrative meetings as required

Qualifications
  • Demonstrated management skills to include 3-5 years' experience in full range of managerial responsibilities; preferably in AAA field or related business
  • Bachelor's degree in business or related field or equivalent experience to include training courses beyond high-school level
  • Ability to supervise, coach, motivate and develop staff
  • Strong analytical skills; solid oral and written communication skills
  • Computer literacy with proficiency in spreadsheet and word processing software
  • Must be willing to work in excess of 40 hours per week and on some Saturdays
  • The selected candidate will be required to complete a pre-employment criminal background check and drug screening
Benefits:
  • Medical, dental and vision insurance
  • Paid vacations, holidays, sick days and personal days
  • Life insurance and disability coverage
  • 401(k) plan with generous company match
  • Free AAA Plus membership and employee discounts
  • Tuition reimbursement
  • Employee assistance program
  • Career opportunities across multiple business lines and multiple states
AAA East Central is a 2018 Greater Pittsburgh Area Top Workplace!

"Creating members for life by exceeding our members' expectations through valuable products and legendary service."

AAA is an Equal Opportunity Employer

INDEED123


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.